Refund policy
Last Updated: August 12, 2026
Thank you for shopping at MatchaAlways!
At MatchaAlways, we take pride in offering high-quality goods crafted for those who love matcha. Your satisfaction is important to us.
Returns
We only accept returns under the following conditions:
- The item arrived damaged or defective, or
- The item was not delivered at all
If your order meets one of these conditions, please contact us within 7 days of receiving your order.
To request a return, email us at: support@matchaalways.com
Include the following details:
- Your order number
- Clear photos of the damaged or incorrect item (if applicable)
- A brief description of the issue
Non-Returnable Items
We do not accept returns for:
- Incorrect size selection
- Change of mind
- Minor color or design variations
- Items that have been used or washed
Refunds
Once your request is reviewed and approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect in your account
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again
- Contact your bank or payment provider (processing times may vary)
If you still have not received your refund, please contact us at:
support@matchaalways.com
Exchanges
We only replace items if they are damaged or defective.
For exchanges, email us at: hello@matchaalways.com
Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out: