Refund policy
Returns & Refunds
At Matcha Always, every piece is printed to order — whisked up just for you, not pulled off a shelf. That means we can't accept returns for a change of mind or the wrong size. But if something arrived wrong, we'll fix it.
We offer refunds for:
- Items sent incorrectly
- Damaged or defective products
The fine print:
- Refund requests must be made within 30 days of purchase
- Contact us at support@matchaalways.com with your order number and a quick description of the issue
We'll get back to you before your matcha goes cold. 🍵
Care instructions: Follow the washing instructions on your tag to keep your print looking fresh, morning after morning.
This policy may be updated at any time. For the latest version, reach out to us at support@matchaalways.com.