Shipping policy
Last Updated: August 12, 2026
Thank you for shopping with MatchaAlways! Below are the details of our shipping process.
Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is placed
Shipping Time
- Estimated delivery time: 5–10 business days
- Delivery times may vary depending on your location and external factors
Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout
- We may offer free shipping promotions from time to time
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volumes
- Courier issues
- Weather or unforeseen circumstances
We appreciate your patience in such cases.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
MatchaAlways is not responsible for lost or stolen packages marked as delivered.
If you face such issues, please contact the shipping carrier directly.
Damaged or Missing Orders
If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date.
Include:
- Your order number
- Photos of the damaged item (if applicable)
Contact Us
If you have any questions about shipping, feel free to reach out: